SignPost Cymru



Where to get urgent help for Mental Health

If you need help for a mental health crisis or emergency, you should get immediate expert advice and assessment.

It’s important to know that support is available.  There are many helplines staffed by trained people ready to listen.


To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

National Suicide Prevention Helpline UK

Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (open 24/7).

Campaign Against Living Miserably (CALM)

You can call the CALM on 0800 58 58 58 (5pm–midnight every day) if you are struggling and need to talk. Or if you prefer not to speak on the phone, you could try the CALM webchat service.

Cruse Bereavement Support

help people through one of the most painful times in life – with Bereavement support, information and campaigning contact

Challenge Valleys

If you or anyone you know is struggling with addiction or would like to know further information about Challenge Valleys, please fill out the contact form below.  07793213377

Text “SHOUT” to 85258 to contact the Shout Crisis Text Line, or text “YM” if you’re under 19

If you’re under 19, you can also call 0800 1111to talk to Childline. The number will not appear on your phone bill.


 If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).

Stay Alive

App with help and resources for people who feel suicidal or are supporting someone else.

The Mix

If you’re under 25, you can call The Mix on 0808 808 4994 (3pm–midnight every day), request support by email using this form on The Mix website or use their crisis text messenger service.

Get advice from 111 or ask for an urgent GP appointment if:

Call 999 or go to A&E now if:

  • Someone’s life is at risk – for example, they have seriously injured themselves or taken an overdose.
  • You do not feel you can keep yourself or someone else safe

Mental Health Crisis Intervention – Crisis Teams

Cynon Valley –
Crisis Resolution and Home Treatment Team
01685 721721 Ext 26952 / 26953
Prince Charles Hospital
Merthyr Tydfil
CF47 9DT

Taff Ely and Rhondda – 
Crisis Resolution and Home Treatment Teams
01443 443712 (ext: 4903 9am – 5pm or 6388 out of hours)
Royal Glamorgan Hospital
CF72 8XR

A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone’s time.